Shedding Light on Your Healthcare Journey

Hey, can I ask you a question?

Anyone in healthcare is used to getting texts like this. Friends and family members, and sometimes friends of family members or family members of friends, reaching out to ask for help. We listen, offer advice, and provide assistance as much as we are able, between our own work and family demands. We can’t always help though, and not everyone has a friend in medicine.

My mom is in the hospital, she just says she fell but doesn’t know why they admitted her, and her doctor comes in at 6am in the morning so she barely remembers being awake much less that they say, and now they say she needs a nursing home — why would she need a nursing home? I just don’t understand what’s going on.

The medical system is confusing. Doctors and nurses are overtaxed and don’t have enough time to spend with patients. Insurance companies are doing their best to confuse the issue. Nobody seems to have time to just explain what is happening. 

My doctor isn’t listening to me and I’m so frustrated. Why won’t they understand?

Everyone deserves to feel heard and validated by their healthcare team. These miscommunications are not helpful for anyone involved, and can lead to people giving up on pursuing healthcare completely. 

I wish someone would just help me.

Filament seeks to fill the gap, to be your guide through the healthcare maze. We can decipher the fragments of doctor-speak and lab results, synthesize it into something comprehensible, and help you gain understanding of it. We will work with you to come up with a plan for your next medical encounter, and make sure you have your ‘golden question,’ that one you need the answer to most urgently. Through our conversations, the goal is empowering you to have the knowledge, language, and confidence you need to navigate your own way through the next steps on your journey.

Filament is your new friend in medicine, and yes, you can definitely ask us a question.